Shipping Policy

Shipping timing, USPS tracking, delivery updates, and expectations for orders placed through junecity.studio.

Last updated: July 23, 2026

This Shipping Policy explains how physical and digital orders placed through https://junecity.studio are processed and delivered.

By placing an order through https://junecity.studio, you agree to the terms of this Shipping Policy.

Shipping Destinations

junecity.studio ships eligible physical products to supported addresses within the United States.

Shipping availability may depend on the product, delivery address, package size, and any applicable agricultural or shipping restrictions.

We do not currently offer international shipping unless an international shipping option is specifically displayed during checkout.

Order Processing

Orders are processed in the order they are received.

Processing time is the time required to prepare, package, and transfer an order to the United States Postal Service. Processing time does not include the time USPS takes to transport and deliver the package.

Any processing or delivery estimate displayed on a product page, during checkout, or in an order-confirmation email is an estimate and is not guaranteed.

Processing may take longer because of:

High order volume
Product availability
Holidays or weekends
Payment verification
Incorrect or incomplete addresses
Severe weather
The preparation and safe packaging of plants or other living products

When your order ships, you will generally receive an email containing your USPS tracking information.

USPS Shipping

Physical orders from junecity.studio are shipped through the United States Postal Service, or USPS.

The USPS shipping service used for your order may depend on the product, package size, weight, destination, and available shipping options.

Available USPS shipping charges and services will be displayed during checkout when applicable.

Once an order has been accepted by USPS, its transportation, tracking scans, and final delivery are handled by USPS.

Plants and Living Products

Plants and other living products require special preparation and packaging.

To help protect living products, shipment may be delayed during extreme heat, freezing temperatures, severe storms, postal disruptions, or other conditions that could create a significant risk of damage during transit.

Holding a plant order temporarily because of unsafe weather conditions does not mean the order has been canceled.

The appearance of a plant may vary depending on its variety, size, season, growth stage, and recent packaging or transportation.

Some plants may not be eligible for shipment to certain states or locations because of agricultural regulations or product-specific restrictions. Customers are responsible for confirming that a purchased plant is permitted in their location.

Shipping Rates

Shipping charges may be calculated using:

Product size and weight
Packaging requirements
Delivery destination
ZIP code
Available USPS shipping service
The number and type of products in the order

The applicable shipping charge will be displayed before you complete checkout.

Orders containing only digital products do not require physical shipping and will not be charged a physical-product shipping fee.

Delivery Estimates

Delivery estimates begin after an order has been processed and accepted by USPS.

USPS delivery dates are estimates and are generally not guaranteed. Delivery may be affected by mail volume, weather, holidays, transportation interruptions, address problems, local delivery conditions, or other circumstances outside the control of junecity.studio.

junecity.studio is not responsible for USPS delays or other delivery delays outside our reasonable control.

If we cannot ship your order within the timeframe stated when you placed it, we will provide an update and, when required, give you the opportunity to accept the delay or cancel the unshipped order for a refund.

Tracking Information

When tracking is available, the USPS tracking number will generally be sent to the email address associated with your order or displayed in your account order history.

Tracking information may not appear immediately after a shipping label is created. USPS tracking begins updating as the package is scanned and moves through the postal network.

USPS controls tracking scans, delivery-status updates, and estimated delivery dates. junecity.studio cannot control how frequently tracking information is updated.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review the following information before submitting your order:

Recipient’s full name
Street address
Apartment, suite, or unit number
City and state
ZIP code

Contact andre@junecity.studio immediately if you notice an address error.

We will make reasonable efforts to correct the address before shipment, but address changes cannot be guaranteed after an order has been processed or transferred to USPS.

Additional shipping charges may apply if a package must be returned or shipped again because of an incomplete or incorrect address.

Returned or Undeliverable Packages

USPS may return a package when:

The address is incomplete or incorrect
The recipient refuses delivery
The delivery location is inaccessible
The package is not collected
The recipient has moved
USPS determines that the package is undeliverable

If a package is returned to junecity.studio, contact andre@junecity.studio for assistance.

Depending on the circumstances, the customer may be responsible for additional shipping charges before the order can be sent again.

Original shipping charges may not be refundable when a package is returned because of an incorrect address, refused delivery, failure to collect the package, or another issue outside the control of junecity.studio.

Missing or Delayed Packages

If your package appears delayed, first review the USPS tracking information for the latest available update.

You may also:

Confirm that the shipping address on the order is correct
Check around the delivery location
Check porches, entrances, garages, and other secure locations
Ask other members of your household
Check with nearby neighbors
Contact your local post office
Allow a short additional period if the package was marked as delivered before it arrived

If the package remains missing, contact andre@junecity.studio with your name, order number, and USPS tracking number.

When appropriate, junecity.studio may submit or assist with a USPS Missing Mail request or insurance claim. USPS compensation for a lost or damaged package depends on the shipping service and whether the package had eligible insurance coverage.

Submitting a missing-package request does not automatically guarantee a refund or replacement. Each request will be reviewed based on the tracking information, order details, USPS findings, available insurance, and applicable policies.

Packages Marked as Delivered

If USPS tracking shows that your package was delivered but you cannot locate it, please:

Verify the delivery address
Check all possible delivery locations
Ask members of your household
Check with nearby neighbors
Contact your local USPS office
Allow a short additional period in case the delivery scan appeared early

Contact andre@junecity.studio if the package remains missing.

A USPS “Delivered” tracking status does not automatically qualify an order for a refund or replacement. We will review the order and available tracking information before determining the appropriate next step.

Damaged, Incorrect, or Incomplete Orders

Please inspect your order promptly after delivery.

If your order arrives damaged, incorrect, or incomplete, contact andre@junecity.studio within 48 hours of delivery.

Please include:

Your full name
Your order number
A description of the problem
Clear photographs of the product
Photographs of the shipping box
Photographs of the internal packaging
Photographs of any visible shipping damage
The USPS tracking number

Please keep the product, shipping box, mailing label, and all original packaging until the request has been reviewed. USPS may require evidence of the packaging and damage when reviewing an eligible insurance claim.

Depending on the circumstances and product availability, we may provide a replacement, missing item, partial refund, full refund, or another appropriate resolution.

Additional requirements may be explained in the Refund Policy available on https://junecity.studio.

Multiple Shipments

Orders containing multiple products may be divided into separate USPS packages.

Products from the same order may arrive on different dates and may have separate tracking numbers.

Receiving one package does not necessarily mean the remaining products are missing. Review your shipment-confirmation emails or account order history for additional tracking information.

Digital Products

Digital products do not require USPS shipping.

Digital files, downloads, or access instructions may be delivered electronically through your account, email, or another method described on the product page.

Digital-product refund eligibility is explained in the Refund Policy available on https://junecity.studio.

Shipping Restrictions

We reserve the right to restrict or cancel shipment when:

USPS cannot deliver to the provided address
A product cannot legally be shipped to the destination
Agricultural regulations restrict the shipment of a plant
Extreme weather creates an unreasonable risk to a living product
The address appears incomplete, invalid, or fraudulent
The package contains an item that cannot be mailed using the selected USPS service
Another circumstance prevents the order from being shipped safely or lawfully

If an order cannot be shipped, we will contact the customer and provide an appropriate resolution.

Order Support

For questions about processing, USPS tracking, delayed packages, missing orders, or shipping damage, contact:

andre@junecity.studio

Please include your name, order number, and USPS tracking number when available.