Refund Policy

How refund, return, and cancellation requests are handled for physical and digital purchases.

Last updated: July 23, 2026

At junecity.studio, we want every purchase to be clear and fair. This Refund Policy explains how cancellations, returns, replacements, and refunds are handled for purchases made through https://junecity.studio.

By placing an order, you agree to the terms of this Refund Policy.

Order Cancellations

You may request to cancel an order before it has been processed or shipped.

Once an order has been prepared for shipment, transferred to a shipping carrier, or delivered digitally, it may no longer be eligible for cancellation.

Submitting a cancellation request does not guarantee that the order can be canceled. We will review the order’s current status and notify you of the outcome.

Approved cancellations will be refunded to the original payment method.

Physical Products

Non-living physical products may be eligible for return when the return request is submitted within 14 days of delivery.

To qualify for a return, the product must be:

Unused and in its original condition
Returned with its original packaging when applicable
Accompanied by the order number or proof of purchase
Free from damage caused after delivery

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

Original shipping charges are not refundable unless the return is caused by an error made by junecity.studio.

Products returned without prior approval may not be accepted or refunded.

Plants and Living Products

Plants and other living products are perishable and may naturally vary in size, shape, color, appearance, and stage of growth.

General returns are not accepted for healthy plants or living products after delivery.

If a plant arrives dead, severely damaged, or materially different from the product ordered, you must contact us within 48 hours of delivery.

Your request should include:

Your order number
A description of the issue
Clear photographs of the plant
Photographs of the shipping box and packaging
Photographs of any visible shipping damage

Please do not discard the plant or its packaging until your request has been reviewed.

After reviewing the information, we may offer a replacement, partial refund, full refund, or another appropriate resolution.

We cannot provide refunds or replacements for damage caused after delivery by weather, improper planting, lack of water, excessive watering, unsuitable soil, incorrect lighting, extreme temperatures, pests, diseases, neglect, or other growing conditions outside our control.

Customers are responsible for determining whether a plant is appropriate for their climate, growing zone, available space, and local regulations before purchasing.

Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

Contact us as soon as possible if your order:

Arrives damaged
Contains the wrong product
Is missing an item
Is materially defective
Has been damaged during shipping

We may request photographs or additional information before approving a refund or replacement.

Please do not return a damaged or incorrect product unless we provide return instructions.

Digital Products

Digital products may include downloadable guides, plans, templates, files, videos, photographs, or other digital content.

Because digital products are generally available immediately, they are not refundable once the file has been downloaded, accessed, delivered, or made available through your account.

A refund may be considered when:

You were charged more than once for the same product
You purchased the wrong digital product and have not downloaded or accessed it
A technical problem prevents access and we are unable to resolve it
The product was not delivered as described

Difficulty opening a file because of unsupported software, devices, or customer equipment does not automatically qualify for a refund. Please contact us first so we can try to assist you.

Nonreturnable Items

The following items are generally not eligible for return or refund:

Healthy plants and living products after delivery
Digital products that have been accessed or downloaded
Products damaged through improper use or care
Personalized or custom-made products
Gift cards
Products specifically identified as final sale
Products returned after the applicable return period
Products returned without approval
Shipping charges, except when required because of our error

Nothing in this section limits any rights that cannot legally be waived.

Return Shipping

You must contact us and receive return instructions before mailing a product back.

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

We recommend using a trackable shipping service. junecity.studio is not responsible for return packages that are lost, misdirected, or damaged while being sent back.

If we provide a prepaid return label, the cost of the label may be deducted from your refund unless the return resulted from an error made by junecity.studio.

Refund Processing

Approved refunds are issued through Stripe to the original payment method used during checkout.

After a refund has been issued, it generally takes approximately 5–10 business days to appear, depending on the customer’s bank or card issuer.

junecity.studio cannot issue a refund to a different card, bank account, or payment method.

If the original payment method is no longer available, you may need to contact your bank or card issuer for assistance.

Exchanges and Replacements

When available, we may offer a replacement instead of a refund for a damaged, defective, missing, or incorrect product.

Replacement availability depends on current inventory, the product’s condition, shipping restrictions, and the circumstances of the request.

If a replacement product is unavailable, we may issue an appropriate refund.

Missing or Delayed Deliveries

Shipping dates and delivery estimates are not guaranteed. Carrier delays, weather, holidays, seasonal volume, and other circumstances outside our control may affect delivery.

If tracking shows that a package was delivered but you cannot locate it, please:

Check around the delivery location
Ask other members of your household
Check with nearby neighbors
Contact the shipping carrier
Allow additional time in case the package was marked delivered early

Contact andre@junecity.studio if the package remains missing so we can review the available tracking information.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Orders that are delayed, lost, returned, or delivered incorrectly because of an inaccurate or incomplete address may not qualify for a refund.

If an order is returned to us, the customer may be responsible for additional shipping charges before the order can be sent again.

How to Request Assistance

You may submit a cancellation, return, replacement, or refund request through your account order history when that option is available.

You may also contact:

andre@junecity.studio

Please include:

Your name
Your order number
The product involved
A brief explanation of the issue
Relevant photographs when applicable

Submitting a request does not automatically guarantee approval. Each request will be reviewed according to this Refund Policy, the condition of the product, the order status, and applicable law.

Changes to This Refund Policy

We may update this Refund Policy periodically to reflect changes to our products, shipping methods, payment services, or business practices.

Updates will be posted on this page, and the “Last updated” date will be revised.

Contact Us

For questions about cancellations, returns, replacements, or refunds, contact:

andre@junecity.studio